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Conversational AI Innovation Summit

7 July 2027  |  Singapore

CAIS 2027  |  Singapore

About the summit

Singapore stands at the forefront of global AI innovation by bridging rapid technological advancement with rigorous, scalable governance. As organizations consolidate their regional command centers, the focus has moved toward deploying trustworthy agentic systems that can execute secure, high-stakes workflows across international markets. Businesses here are setting the standard for how autonomous AI integrates into complex financial, commercial, and public sector operations while adhering to strict privacy and ethical frameworks. The mandate has shifted from merely launching intelligent customer interfaces to actively managing the risk and compliance of autonomous systems that operate independently across global business boundaries.
 

The Conversational AI Innovation Summit in Singapore is curated for global executives and digital transformation leaders tasked with scaling secure and compliant AI ecosystems. The agenda is structured for decision-makers to navigate complex regulatory landscapes, benchmark enterprise-grade governance strategies, and determine how trusted autonomous systems will drive the next generation of secure, high-value customer engagement.

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150+

Delegates

20+

Speakers

15+

Sessions

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CAIS 2027  |  Singapore

Conference Theme

Advanced LLMs & Generative AI at Scale

Model portfolio strategy, evaluation pipelines, cost engineering, and the operational discipline that separates governed deployment from expensive experimentation.

AI Agents & Autonomous Action

Shift from reactive chatbots to proactive, goal-oriented AI agents. Customers are starting to send their own AI agents to interact with yours. Agent-to-agent commerce, authentication, and what it does to loyalty, pricing, and fraud.

One Hub, Twelve Markets

Running conversational CX for Asia-Pacific from Singapore: language coverage, data residency, platform consolidation, and where regional consistency should end and local difference begin.

Responsible AI, Trust & Governance

Singapore published the world's first governance framework for agentic AI. What agent identity, audit trails, and accountability look like in production, and what regulators expect next.

Business Impact and ROI

The commercial conversation: measuring revenue per conversation instead of cost per contact, and the operating changes required when a service channel carries sales targets.

The Human + AI Operating Model

AI is not replacing people, it’s reshaping roles. We’ll explore the “co-pilot” model where human judgment and AI efficiency work side by side, creating workplaces that are more strategic, creative, and adaptive.

CAIS 2027  |  Singapore

Expected Speakers

DBS Logo
Microsoft Logo
Standard Chartered Logo
Singtel Logo
UBS Logo
Grab Logo
Meta Logo
Zurich Insurance Group Logo
FairPrice Group Logo
Google Logo

CAIS 2027  |  Singapore

Summit Experience

Connect 1-on-1 and benchmark with industry leaders in facilitated meetings, executive stories, and networking sessions. Exchange best practices, solve shared challenges, and forge valuable connections.

Connect with peers

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Learn from visionary speakers and subject matter experts in deep-dive track sessions, Q&A rounds, and interactive workshops. Gain actionable insights to reimagine your strategies and stay ahead of critical trends.

Gain strategic clarity

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Stay ahead of the curve by exploring cutting-edge solutions in the Exhibit Showcase and dedicated Solution Provider Sessions. Engage with key decision-makers and drive a competitive edge for your organisation.

Accelerate your business

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WHO WILL YOU MEET?

Attendee Profile

C-Suite & Executive Leadership

Leaders driving enterprise AI strategy and Governance, overseeing the adoption of agentic systems, Generative AI, & multimodal solutions for scalable business outcomes.

Technology & Innovation Teams

Experts in AI, machine learning, NLP, and LLM fine-tuning, working on building smarter, more reliable, and context-aware AI systems for real-world enterprise applications.

Customer Service & Experience

Executives focused on transforming customer engagement with conversational AI, improving service efficiency, and creating personalised experiences that increase satisfaction and loyalty.

Digital Transformation & Strategy

Leaders identifying opportunities to integrate AI across internal processes and customer journeys, driving measurable ROI, operational efficiency, and new revenue streams.

Product & Design Teams

Professionals building and designing intuitive, human-centric conversational interfaces and multimodal customer experiences for enhanced usability and engagement across digital platforms.

Startups, Investors, & Solution Providers

Decision-makers seeking innovative solutions, investors, and technology providers showcasing cutting-edge conversational platforms, agentic systems, and enterprise AI tools.

CAIS 2027  |  Singapore

Media Partners

AI Time Journal Logo
AIPressRoom Logo
Datafloq Logo
Times of AI Logo
droomdroom logo
u-today logo
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SAVE 20% ON GROUP BOOKINGS

Bring your team

Join as a group to align your vision, gain fresh perspectives, and foster a deeper, shared understanding within colleagues and partners. Collaborate on mission-critical priorities and drive unified action.

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BECOME A SPONSOR

Partner with us

Collaborate with us to showcase your solutions, engage senior decision-makers and build strategic partnerships that deliver measurable business outcomes. Explore tailored sponsorship opportunities at CAIS 2027

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