CAIS 2026 | Malaysia
About the summit
Conversational AI has already been embedded in many organisations through service chatbots, virtual assistants and automated support flows. As these foundations mature, teams are beginning to explore responsive and context-aware Agentic systems that can reason, plan, and execute complex workflows. This shift introduces practical questions about where automation adds value, how to connect new capabilities with existing processes and data, and how to design interactions that consistently improve the customer experience across channels and markets.
For executives across the Asia-Pacific, this will be a central business and technology challenge of 2026, creating a need for clearer perspectives, actionable strategies, and real-world case studies. The Conversational AI Innovation Summit will bring together leaders and professionals to network and explore how organisations are scaling AI technologies to elevate customer experience and deliver real business impact across industries. The agenda is curated to focus on solving challenges of building a secure and scalable autonomous enterprise, using leading governance frameworks for responsible and effective innovation. Join us to build your 2026 roadmap.
150+
Delegates
20+
Speakers
15+
Sessions
CAIS 2026 | Malaysia
Conference Theme
CAIS 2026 | Malaysia
Expected Speakers
CAIS 2026 | Malaysia
Summit Experience
Connect 1-on-1 and benchmark with industry leaders in facilitated meetings, executive stories, and networking sessions. Exchange best practices, solve shared challenges, and forge valuable connections.
Connect with peers
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Learn from visionary speakers and subject matter experts in deep-dive track sessions, Q&A rounds, and interactive workshops. Gain actionable insights to reimagine your strategies and stay ahead of critical trends.
Gain strategic clarity
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Stay ahead of the curve by exploring cutting-edge solutions in the Exhibit Showcase and dedicated Solution Provider Sessions. Engage with key decision-makers and drive a competitive edge for your organisation.
Accelerate your business
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WHO WILL YOU MEET?
Attendee Profile
C-Suite & Executive Leadership
Leaders driving enterprise AI strategy and Governance, overseeing the adoption of agentic systems, Generative AI, & multimodal solutions for scalable business outcomes.
Technology & Innovation Teams
Experts in AI, machine learning, NLP, and LLM fine-tuning, working on building smarter, more reliable, and context-aware AI systems for real-world enterprise applications.
Customer Service & Experience
Executives focused on transforming customer engagement with conversational AI, improving service efficiency, and creating personalised experiences that increase satisfaction and loyalty.
Digital Transformation & Strategy
Leaders identifying opportunities to integrate AI across internal processes and customer journeys, driving measurable ROI, operational efficiency, and new revenue streams.
Product & Design Teams
Professionals building and designing intuitive, human-centric conversational interfaces and multimodal customer experiences for enhanced usability and engagement across digital platforms.
Startups, Investors, & Solution Providers
Decision-makers seeking innovative solutions, investors, and technology providers showcasing cutting-edge conversational platforms, agentic systems, and enterprise AI tools.
CAIS 2026 | Malaysia
Media Partners
